Delete Your Account

We're sorry to see you go.

Last updated: December 2024

If you wish to delete your Waymark account and all associated data, you can do so using one of the methods below. Account access is revoked immediately and data is permanently deleted within 90 days.

The fastest way to delete your account:

  1. Open the Waymark app
  2. Go to Settings (tap profile icon in the bottom navigation)
  3. Scroll down and tap Delete Account
  4. Confirm your decision

Your account will be disabled immediately.

Option 2: Request Deletion via Email

If you cannot access the app, send an email to:

privacy@waymarknow.com

Include the following information:

  • The email address associated with your account
  • Subject line: “Account Deletion Request”

We will process your request within 7 business days. If you can log in, the fastest option is deleting directly in the app.

What Gets Deleted

When you delete your account, we permanently remove:

  • Your profile information (name, email, phone number)
  • All video and photo messages you created
  • Scheduled messages that haven’t been sent yet
  • Recipient contact information you added
  • App usage history and preferences

What We May Retain

For legal and security purposes, we may retain certain information for a limited period:

  • Transaction records - Payment history for tax/legal compliance (up to 7 years)
  • Security logs - Anonymized logs for fraud prevention (up to 90 days)
  • Already-delivered messages - Messages already sent to recipients remain with them

Deletion Timeline

  • Immediate: Account access is revoked
  • Within 90 days: All personal data is permanently deleted from our systems and backups

Questions?

If you have questions about account deletion or your data, contact us: